Refund Policy

Effective Date: 25/09/2025
Website: https://shiningstarcreative.com

At Shining Star Creative, we strive to deliver high-quality graphic design and creative services tailored to your unique needs. Since our services involve customized work, we maintain the following refund policy:

1. General Policy

• 
  

  All payments made for graphic design, branding, logo creation, website graphics, and other creative services are considered final once the project has started.

  
  


• 
  

  Refunds are not available for completed design services, digital files, or delivered projects.

  
  

2. Eligibility for Refunds

Refunds may only be issued under the following circumstances:

• 
  

  Duplicate Payment: If you were charged more than once for the same service, we will refund the duplicate transaction.

  
  


• 
  

  Service Not Initiated: If you cancel your order before we begin work, you may be eligible for a full refund (excluding any transaction fees).

  
  


• 
  

  Non-Delivery: If, due to unforeseen circumstances, we are unable to deliver your project within the agreed timeline and no solution is provided, you may request a refund.

  
  

3. Non-Refundable Cases

Refunds will not be provided for:

• 
  

  Work already completed and delivered.

  
  


• 
  

  Client’s change of mind after project initiation.

  
  


• 
  

  Delays caused by the client (e.g., late submission of content, files, or feedback).

  
  


• 
  

  Subjective dissatisfaction after design approval (we do provide revisions as per the agreed project scope).

  
  

4. Revisions Instead of Refunds

• 
  

  If you are not satisfied with the initial drafts, we offer reasonable revisions based on the package or agreement.

  
  


• 
  

  Revisions are provided to ensure client satisfaction before project finalization.

  
  

5. Refund Process

• 
  

  To request a refund, you must contact us in writing at info@shiningstarcreative.com within 7 business days of the issue.

  
  


• 
  

  Approved refunds will be processed within 10–15 business days, and funds will be returned to the original payment method.

  
  

6. Contact Us

For refund-related queries, please contact:

Shining Star Creative