Refund and Returns Policy

Refund Policy


Effective Date: 25/09/2025
Website: https://shiningstarcreative.com


At Shining Star Creative, we strive to deliver high-quality graphic design and creative services tailored to your unique needs. Since our services involve customized work, we maintain the following refund policy:




1. General Policy




  • All payments made for graphic design, branding, logo creation, website graphics, and other creative services are considered final once the project has started.




  • Refunds are not available for completed design services, digital files, or delivered projects.






2. Eligibility for Refunds


Refunds may only be issued under the following circumstances:




  • Duplicate Payment: If you were charged more than once for the same service, we will refund the duplicate transaction.




  • Service Not Initiated: If you cancel your order before we begin work, you may be eligible for a full refund (excluding any transaction fees).




  • Non-Delivery: If, due to unforeseen circumstances, we are unable to deliver your project within the agreed timeline and no solution is provided, you may request a refund.






3. Non-Refundable Cases


Refunds will not be provided for:




  • Work already completed and delivered.




  • Client’s change of mind after project initiation.




  • Delays caused by the client (e.g., late submission of content, files, or feedback).




  • Subjective dissatisfaction after design approval (we do provide revisions as per the agreed project scope).






4. Revisions Instead of Refunds




  • If you are not satisfied with the initial drafts, we offer reasonable revisions based on the package or agreement.




  • Revisions are provided to ensure client satisfaction before project finalization.






5. Refund Process




  • To request a refund, you must contact us in writing at info@shiningstarcreative.com within 7 business days of the issue.




  • Approved refunds will be processed within 10–15 business days, and funds will be returned to the original payment method.






6. Contact Us


For refund-related queries, please contact:


Shining Star Creative

📍 7503 Studebaker Ave
Warren, Mi 48091
📧 Email: info@shiningstarcreative.com
📞 Phone: (646) 980-3351

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